Return Policy

Overview

This Return Policy describes the general conditions under which a product purchased from LIFE-N-CARE DISTRIBUTORS may be considered for return, replacement or refund.

Customers should contact us as soon as reasonably possible after discovering a problem with an order so that we can review the request.

Return Eligibility

A return or replacement may be considered where applicable if:

• You received an incorrect product.
• The product was received damaged or defective.
• The product delivered is materially different from the product ordered.
• Another return condition communicated to you at the time of purchase applies.

Products submitted for return should generally be unused, in their original condition and accompanied by the original packaging, labels and accessories, where applicable.

Non-Returnable Items

For safety, hygiene, product integrity or other legitimate reasons, certain products may not be eligible for return once opened or used, except where required by applicable law or where the product was defective or incorrectly supplied.

Examples may include:

• Opened pet food, treats or consumable products.
• Used grooming or hygiene products.
• Products with broken seals or altered packaging.
• Products damaged after delivery due to misuse, improper handling or storage.
• Items that cannot reasonably be resold for hygiene or safety reasons.
• Products identified as non-returnable at the time of purchase, subject to applicable law.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us promptly after delivery.

To help us review the issue, we may request:

• Your name and contact information.
• Order or purchase details.
• Product name and quantity.
• Photographs or video showing the product, packaging and reported issue.
• Any other information reasonably required to verify the request.

Once reviewed, an appropriate resolution may include replacement, refund or another remedy as applicable to the circumstances and applicable law.

How to Request a Return

Before sending a product back, please contact LIFE-N-CARE DISTRIBUTORS so that the return request can be reviewed and appropriate return instructions can be provided.

You can contact us by:

• Phone: +91 98699 40613
• Email: info@lifencarepet.store

Products returned without prior communication may require additional verification before they can be processed.

Inspection of Returned Products

Returned products may be inspected to verify their condition and determine whether the return satisfies the applicable return conditions.

We may review the product, packaging, seals, labels, accessories and other relevant information before confirming the available resolution.

Refunds

Where a refund is approved, it will be processed using an appropriate available payment method or another method agreed with the customer, subject to the circumstances of the transaction.

The time required for an approved refund to appear may depend on the payment provider, bank or payment method involved.

Any applicable deductions or adjustments will be communicated where relevant and permitted by law.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

Where a return results from an incorrect, damaged or defective product supplied by us, appropriate return arrangements will be communicated after the request has been reviewed.

For other eligible returns, any applicable return transportation or shipping responsibility will be communicated before the return is processed.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may depend on the status of the order. An order that has already been processed, dispatched or delivered may need to be handled under the applicable return process instead.

Orders Through Third-Party Platforms

Our website may direct customers to an external catalogue or other third-party platform.

If payment, order processing, delivery or another part of a transaction is handled directly by a third-party provider, additional return, cancellation or refund terms of that provider may apply.

Where applicable, customers should also review the policies displayed by the relevant platform during the transaction.

Contact Us

For return, replacement, refund or cancellation enquiries, please contact us using the details below.