Shipping Policy

Shipping Overview

This policy applies to eligible orders fulfilled by LIFE-N-CARE DISTRIBUTORS where shipping or delivery services are available.

Shipping availability and delivery arrangements may depend on the customer's location, the products ordered and the delivery service available for the relevant destination.

Delivery Areas

Delivery may be available to selected locations based on serviceability by our delivery partners or other available delivery arrangements.

Some postal codes, remote locations or restricted areas may not be serviceable.

Customers may contact us before placing an order if they would like to confirm whether delivery is available to a particular location.

Order Processing & Dispatch

Orders are generally processed after the relevant order information has been received and the products are confirmed as available.

Processing time may vary depending on:

• Product availability.
• Order quantity.
• Order verification, where required.
• Weekends and public holidays.
• Operational or delivery-partner availability.

Dispatch confirmation or additional delivery information may be communicated where applicable.

Estimated Delivery Time

Delivery times may vary depending on the delivery location, product availability, order processing, courier operations and other circumstances.

Any delivery estimate communicated to a customer should be treated as an estimated timeframe rather than a guaranteed delivery date unless expressly stated otherwise.

Shipping & Delivery Charges

Shipping or delivery charges, where applicable, may depend on factors such as destination, package size, weight, order value and delivery method.

Applicable delivery charges may be communicated during the ordering process or before the order is confirmed.

Promotional or free-delivery offers, where available, may be subject to specific conditions.

Delivery Address & Contact Details

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Recipient name.
• Complete delivery address.
• Correct postal or PIN code.
• Working contact number.
• Landmark or other delivery instructions, where appropriate.

Incorrect or incomplete information may result in delays, failed delivery or additional delivery arrangements.

Shipment Tracking

Where shipment tracking is available, relevant tracking details may be provided after dispatch.

Tracking information is generally supplied by the courier or delivery service and may take some time to become active after dispatch.

Not all local or direct delivery methods necessarily provide online tracking.

Delivery Delays

Although reasonable efforts may be made to facilitate timely delivery, delays can occur for reasons outside normal control.

These may include:

• Courier or transportation delays.
• Adverse weather conditions.
• Public holidays.
• High seasonal order volumes.
• Incorrect or incomplete addresses.
• Remote or difficult-to-access locations.
• Government restrictions or other unforeseen circumstances.

If an order is significantly delayed, customers may contact us for available information regarding the shipment.

Failed or Unsuccessful Delivery

A delivery may be unsuccessful if the recipient is unavailable, the delivery address is incorrect or incomplete, the location cannot be accessed, or the delivery service is otherwise unable to complete the delivery.

Where a package is returned after an unsuccessful delivery attempt, any available redelivery options and applicable charges may be communicated to the customer.

Damaged or Incorrect Deliveries

Customers are encouraged to inspect their order after delivery where reasonably possible.

If an order arrives damaged, defective or materially different from what was ordered, please contact us promptly with the relevant order details.

Photographs of the product and packaging may be requested to help review the issue.

Eligible claims will be handled in accordance with our Return Policy and applicable law.

Third-Party Platforms & Delivery Partners

Our website may direct customers to an external catalogue or ordering platform, and delivery services may be provided by independent courier or logistics providers.

Where an order, payment or delivery is handled directly by a third-party provider, that provider's applicable terms, delivery conditions and policies may also apply.

Customers should review any relevant information presented during the ordering process.

Contact Us

For questions about shipping, delivery or an existing order, please contact LIFE-N-CARE DISTRIBUTORS.